This course will cover what is needed to manage a Food Services Department in a retirement or LTC home. We will begin with the systems approach, followed by food production, assembly distribution and service where you will learn about the four scopes of service. Next, we will introduce the regulations, acts and standards followed by food safety and sanitation. As you proceed through the course, you will see that all the weekly topics intersect with one another. Once introduced, you will notice that each topic is used frequently. You will learn about the food services manager and the role that they play in everything in the department. This includes the nutrition requirements in the elderly lifecycle, therapeutic, cultural/religious special needs, and menu planning.
Learn MoreThe focus is on human resources (HR) planning and includes the design of employee evaluation plans. Students learn how to forecast the human resources needs of an organization and to relate the requirements of the organization within ambient socio-political situations. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreThis subject is an examination of the contemporary Canadian business environment including the organization, leadership and management decision process which influences the behaviour of individuals and groups. Increased global competition, technological change and the rising expectations of both employees and employers have underlined the need for improved and more effective leadership. This subject provides a better understanding of this process. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreThe subject will explore the nature of the industrial relations process. Considerable emphasis will be placed on negotiating and administering the collective agreement through to grievance arbitration.
Learn MoreStudents examine the fundamental processes, roles and responsibilities of the business analyst. The course curriculum is consistent with version 3 of the Business Analysis Body of Knowledge (BABOK) from the IIBA International Institute of Business Analysis. Students explore the use of tools and techniques used by business analysts within the broader context of organizations and their projects. They review methodologies used to equip the business analyst to better perform as a communication link between all business stakeholders and help them deliver on their key role in project and organizational success. The role of the business analyst as an agent of change is also highlighted. Students learn to plan, structure, and control the requirements elicitation and communication process, in order to maximize success and optimize results. These techniques can be utilized on a wide variety of activities, initiatives and projects and are an important component for success. Additionally studies include the effective use of requirements and life cycle management techniques. Through the combination of lectures, discussions and exercises, the course provides insights into the interaction between the business analyst and his or her surrounding environment and presents methodologies to identify, analyze and resolve business problems. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreThis course will introduce key marketing concepts related to the promotions mix in an IMC (Integrated Marketing Communications) framework. Students will be introduced to the foundation of IMC and communication concepts specifically as they relate to influencing consumer behaviour. This course focuses on advertising as part of the promotional mix and explores creative approaches and media alternatives, including the internet and social media options, needed to prepare and justify different marketing communication approaches to create brand interest and ultimately brand loyalty. The advantages, pricing, and measurements of different types of media will also be explored. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements. We recommend students take OL050 prior to taking this course.
Learn MoreThis course will focus on the philosophy and the guiding principles that represent the foundation of a continuously improving organization. In addition, students will study the quantitative methods and human resources to improve all the processes within an organization and exceed customer needs.
Learn MoreThis course will present, in detail, the principles of quality functions and how to select and implement those that are appropriate. Emphasis will be on the theory of self-control, motivation for quality and cost of quality, quality audit, vendor relations, customer relations, measurement control, control of non-conforming materials and corrective actions. The control of variables will be related to management, operator and the system dominant concepts. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreThe student will be introduced to the computerization of statistical process control functions such as histograms, control charts and data collection. This course uses spreadsheets, word processing and other quality assurance related software to demonstrate how computers can be used to effectively manage a quality system. Computer Software Requirements: Microsoft Word and Excel We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreThis course provides the student with the foundation of the reward systems found in all organizations, whether profit or not-for-profit. The course examines both the theoretical and applied aspects of the compensation function, with special consideration of the major factors that influence the actual design of a compensation system.
Learn MoreThis course provides an introduction to quality assurance and control programs within a business organization. Topics include the nature and history of quality, factors which affect quality, quality inspection, and verification. The course will also deal with collection, analysis, and interpretation of data, histograms and frequency distributions, probability and its applications, normal and binomial curves, control charts for variables and attributes and statistical sampling.
Learn MoreUnderstanding people and being able to work with them is one of the major keys to management and life success. In this course, students will learn to identify and cope with some of the most difficult behaviours you may encounter. Topics include personality styles, establishing rapport, body language, matching and mirroring techniques, and the skills necessary to feel totally connected with individuals.
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