Graduates may be able to secure employment directly in the service sectors such as retail, hospitality and business office environments.
Business
Client and Customer Relations
Confederation College Recognition of Achievement
Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.
Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture. Students practice team simulations where varying opinions and needs are assessed, and collaboration is essential for survival.
Students explore insights and ideas in order to create lasting and genuine customer relationships that withstand the competitive overtures of other companies. They explore the process of developing and sustaining client relationships, building emotional connections and creating remarkable experiences. Students learn the art of mitigating non-conventional and challenging relationships by working in team environments and researching techniques of managing conflict.
In this course, students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs, and fostering an environment that encourages customers to return.
This subject is an examination of the contemporary Canadian business environment including the organization, leadership and management decision process which influences the behaviour of individuals and groups. Increased global competition, technological change and the rising expectations of both employees and employers have underlined the need for improved and more effective leadership. This subject provides a better understanding of this process. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
This course is designed to provide participants with an introduction to management and leadership styles, and an opportunity to develop personal management skills. In today’s changing economic and political climate, the role of a manager/supervisor can be extremely demanding and complex. In addition to managing the many practical aspects of a business operation, they must provide leadership by motivating, empowering, and supporting staff. Topics include leading effectively, ethics, corporate social responsibility, diversity, and innovation.
This course will cover some current business strategies and trends. The course will focus on the factors that affect the success of businesses in Canada. In today’s rapidly evolving and ever-changing world, it is critical now more than ever for businesses to continue to develop and innovate as quickly and efficiently as possible. Through this course, students will learn how to manage people, money and information, and gain insight into the professional management style. In addition, the process of management will be discussed as well as evolving business ethics, sustainability and lean management skills. Skills gained in this course will enable the students to identify, create, and implement a plan to meet specific business needs.
This subject is an examination of the contemporary Canadian business environment including the organization, leadership and management decision process which influences the behaviour of individuals and groups. Increased global competition, technological change and the rising expectations of both employees and employers have underlined the need for improved and more effective leadership. This subject provides a better understanding of this process. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
This course is designed to provide participants with an introduction to management and leadership styles, and an opportunity to develop personal management skills. In today’s changing economic and political climate, the role of a manager/supervisor can be extremely demanding and complex. In addition to managing the many practical aspects of a business operation, they must provide leadership by motivating, empowering, and supporting staff. Topics include leading effectively, ethics, corporate social responsibility, diversity, and innovation.
This course will cover some current business strategies and trends. The course will focus on the factors that affect the success of businesses in Canada. In today’s rapidly evolving and ever-changing world, it is critical now more than ever for businesses to continue to develop and innovate as quickly and efficiently as possible. Through this course, students will learn how to manage people, money and information, and gain insight into the professional management style. In addition, the process of management will be discussed as well as evolving business ethics, sustainability and lean management skills. Skills gained in this course will enable the students to identify, create, and implement a plan to meet specific business needs.
Learn strategies and techniques that will help you solidify and enhance your client relations skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, to identify, mitigate and avoid confrontational situations with internal and external clients, and to create and promote an organizational service culture.
Please review the Courses, Admissions Requirements and Getting Started tabs for more information on this program.
Graduates may be able to secure employment directly in the service sectors such as retail, hospitality and business office environments.
19 years of age or older or
Ontario Secondary School Diploma (or equivalent) with courses from the College (C), University (U), University/College (U/C), or Open (O) preparation levels
with Grade 12 English (E/C/U) Level.
or successful completion of the Mature Student Assessment.
or successful completion of the General Education Development Test (GED).
or appropriate credits from the Academic and Career Entrance (ACE) program - LBS level 5 Communications and LBS level 4 Mathematics.
Complete the Application for Admission to Part-time Program
NOTE: This program is not currently available for international students.