In this course, students learn keyboarding techniques using various methods. Keyboarding speed and accuracy are emphasized. Proofreading and editing documents is covered. Research about repetitive stress injury (RSI) and proper ergonomics is included. The student should be able to achieve a minimum speed of 25 net words per minute (nwpm) with 5 or fewer errors with frequent practice. Computer Software Requirements: SAM Software (included with textbook)
Communication remains an essential skill sought by employers, regardless of discipline or field of study. Using a practical, vocation-oriented approach, students develop stronger grammar and business writing skills to become effective business communicators. Through a combination of lectures, exercises, and independent learning, students practice writing, speaking, reading, listening, locating and documenting information, and using technology to communicate professionally. Students develop and strengthen communication skills that contribute to success in both educational and workplace environments.
Learn to use MS Word 2019 or 365 for Windows, a word processing package that is convenient, efficient, and widely adopted for business and personal use. Learn to create, edit, format and print documents. Use paragraph, page, and character formatting commands. Create multiple page documents with table, and desktop publishing with MS Word. Computer Software Requirements: Desktop version of MS Word 2016, 2019 and 365 are supported. Online Word does not include all features taught and assessed. MAC OSX users are not supported.
This course provides a review of basic arithmetic and algebra as well as providing students with mathematical tools and concepts needed for other college courses and in future employment. This course is to prepare students for later courses in Marketing, Business, Financial Planning, Accounting, Purchasing and Insurance.
This course will familiarize students with the digital world by exploring the hardware and software of their computer system. Students will learn to use the most common functions of the Windows operating system including File Explorer for file management, utility programs, various web browsers for social media while observing and identifying security and privacy concerns and issues. Students will learn to build properly formatted documents using Microsoft Word and spreadsheets including correctly functioning formulas using Microsoft Excel and create commanding presentations with Microsoft PowerPoint while using the cloud to store and access their files. Computer Software Requirements: Windows and Microsoft Office 2016, 2019 or 365. MAC users will not be supported in this course.
Learn to use Microsoft Excel to create and format spreadsheets in order to analyze data and make more informed business decisions. You will discover how to; create, edit, format and print workbooks; use mathematical formulas and functions; create and format charts and shapes; insert images; cut, copy and paste data. Computer Software Requirements: Microsoft Excel version 2016, 2019, 2021 or 365. MAC users are not supported in this course.
Students will learn how to communicate with each other, manage their time and work more efficiently using Microsoft Office Outlook 365. Proper email etiquette for sending and receiving electronic mail, organizational methods for storing mail, mailboxes, address books, contact lists, tasks and journals are among the topics covered. Computer Software Requirements: Microsoft Outlook 365.
Microsoft Access is a computerized database that allows you to manipulate, link, chart, query and report your data to customize the information you need. You will learn to use Microsoft Access to create databases, view, format, manage and modify data tables and fields. You will learn to create forms, queries, reports and explore data relationships using its pull-down menus, toolbars and dialog boxes. Microsoft certified courseware publication is used to present the software features in a well-illustrated graphic format to prepare students to complete the appropriate Microsoft Certification exam #77-730 for students who wish to write the MOS (Microsoft Office Certification). Students can identify Access Skills to potential employers by successfully completing the course capstone project to earn a skills badge. Computer Software Requirements: MS Access version 2019/ or 365. Access running on a Mac is not supported.
This course introduces the student to how accounting information is used by, and meets the needs of both internal and external users through effective and efficient communication as well as what accounting information is required by a business concern to reflect clearly the operating results of the enterprise over its operating life. Throughout the course, students will be introduced to generally accepted accounting principles,the interpretation and preparation of financial statements and how this information is recorded in the various business records.
This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retaining careers in today's fast-changing office environment. Topics covered include Internet research and email messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and document management. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Provides an overview of important communication concepts and skills required in business. Topics covered include: writing clear reports and documentation, making effective presentations, and fostering interpersonal skills. Computer Software Requirements: The ability to record and post an video message is a small activity requirement.
Learn to use MS PowerPoint for Windows using its pull-down menus, toolbars and dialogue boxes. PowerPoint as a presentation program allows you to create colourful graphics and text slides along with reports for your projects. Prerequisite: Intro to Computers or familiarity with Windows operating system. Computer Software Requirements: Microsoft Office version 2019 or 365 which includes PowerPoint, Excel and Word. MAC users are not supported in this course.
In this course, a decolonized view is implemented to examine the stages of relationship with Indigenous peoples in Canada from contact to the present day by centering Indigenous perspectives, worldviews, and experiences. Periods of cooperation and negotiation during the fur trade and treaty-making era, the impact of colonial policies, collective perspectives, and governmental role in the relational process are considered. An understanding of the ongoing effects of colonization and the restorative efforts of Indigenous peoples to reclaim their rights, sovereignty, and cultural heritage will be examined.
You will focus on topics pertaining to customer service and the achievement of equity in various social and work settings, including, but not limited to, race, gender, ethnicity and social orientations. This course will enable you to identify possible strategies for empowerment in the workplace.
Learn to use advanced MS Word 2019 & 365 software features required to prepare complex and professional documents. Learn to manage document options and settings, design advanced documents, create advanced references, and create custom elements. Pre-requisite: OL370 Word Core. Computer Software Requirements: Desktop version of MS Word 2016, 2019 and 365 are supported. Online Word does not include all features taught and assessed. MAC OSX users are not supported.
Specific focus is on the factors that affect the overall atmosphere in the workplace and that which contributes to an environment conducive to maximum productivity. Students will be introduced to effective strategies for hiring, motivating, managing, training, and retaining staff. Students will study the following topics: the strategic importance of Human Resources and the role of the HR Manager; competitive challenges facing Human Resources; job analysis and design; Human Resources planning; recruitment and selection; orientation and training; employee relations; performance management; compensation; employee benefits and services; labour relations; health and safety; equity and diversity; and international human resources management. Significant emphasis will be placed on the team approach to creative problem-solving techniques and heir application to selected case studies and a project that replicates actual on-the-job activities. This course contains mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Interpersonal communication is the primary building block for almost every communication context. It begins where all human and social phenomena begin - with the self. It continues as an ongoing process of sharing meaning with others and plays a central role in almost every aspect of our lives. This course is enriching, and immediately useful as interpersonal communication is a relevant process in which we constantly participate in, even when we may not realize we are participating in it with nonverbal communication. After learning about the topics covered in this course, it will be apparent how you encounter numerous opportunities to apply the concepts and newfound knowledge in your personal and professional life, and how it relates to your relationships and everyday interactions.
This course introduces students to a multi-module accounting software program designed for small to medium-sized businesses. Students will use the software and their knowledge of Generally Accepted Accounting Principles (GAAP) to create and maintain accounting records, including period-end procedures and the creation of financial statements for sole proprietorships. Formally known as Sage 50 - (Uses Sage 50) Note: This course uses Sage 50 2021. It is strongly recommended that students have taken an introduction to accounting course prior to taking this course. Students will be instructed in the first week of the course on how to install a free student version of the software (obtained through the purchase of the correct textbook). System Requirements • Processor operating at 1.0 GHz or higher (2.0 GHz recommended) • 4GB of RAM (6 GB recommended) • 2 GB hard disk space (additional 1GB needed for installation) • Latest version of Internet Explorer • Microsoft® supported version of Windows 7, Windows 8.1, or Windows 10 (with the latest updates from Microsoft) Sage 50 software will not run on a Mac.
This course is designed to teach advanced topics of MS Excel by building upon the topics covered in the course OL702 Excel Core. Students will learn how to create and analyze spreadsheets using PivotTables and PivotCharts, and Excel’s What-If analysis tools. Students also learn many of Excel’s advanced functions, including logical and conditional, financial, date and time, and database functions and also how to create their own custom functions. In addition, students learn how to protect and share their workbooks. This course helps prepare students wishing to pursue the MOS certification exams for Excel Expert (Excel Expert 2016 exam 77-728 and Excel Expert 2019 exam MO-201). Computer Software Requirements: MS Excel version 2016, 2019, 2021 or 365 for windows. MAC users are not supported in this course.
Discover the foundation pieces for successful engagement of volunteer resources. Developing a good planning process, based on recruitment/involvement models and current research on volunteering, will lead to better success when engaging volunteers. Learn to build an organizational culture where the staff-volunteer team will ultimately work together to accomplish the mission/goals of the organization. This course applies the new National Occupational Standards for Managers of Volunteer Resources developed by the Human Resources Council of Canada in partnership with the Canadian Association of Volunteer Resource Managers.
Students are prepared for a business environment increasingly affected by laws. They learn how laws must be understood and applied by management in the conduct of business. They also learn how to analyze a business situation from a general legal perspective. Emphasis is placed on methods of dispute resolution, contracts, torts, employment law, methods of carrying on business, creditors' rights, sale of goods and marketing law.
This subject is an examination of the contemporary Canadian business environment including the organization, leadership and management decision process which influences the behaviour of individuals and groups. Increased global competition, technological change and the rising expectations of both employees and employers have underlined the need for improved and more effective leadership. This subject provides a better understanding of this process. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Students taking this course will be introduced to the study of intercultural communication, focusing on topics such as media, levels of communication, gestures and microaggressions. Students will learn how they can apply principles of intercultural communication to their daily lives and how they can understand and appreciate cultural differences relating to communication. The main objective of this course is to gain an understanding of varied communication styles, tools, and methods to help improve communication in the workforce. As part of the course, students will communicate with classmates on the Discussion board about current readings related to Intercultural Communication. This course will be of interest to workers in health services, education, human resources, and business as well as those people who want to enhance their communication skills and expand their understanding of intercultural communication.
Create advanced level business documents that are in high demand in today's business world. Learn how to effectively create valuable business documents that incorporate data from several Microsoft Office products (Word, Excel, Access, and PowerPoint).
Project management practitioners need to understand the established industry norms, methods, and practices for managing all stages of the project life cycle and its related processes. Students are introduced to the fundamental principles of project management, such as project strategy, selection, scheduling, risk management, quality assurance, performance measurement, audit and closure. By participating in discussions, analyzing readings, and conducting preliminary research, students acquire a working understanding of the Project Management Body of Knowledge (PMBOK).This course contains mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
The Office Administration – Executive two-year diploma program prepares students for dynamic roles in business environments by developing advanced administrative and technological skills. Students gain hands-on experience with business office procedures, Microsoft Office applications, and basic human resources practices. The program also emphasizes professionalism, ethics, document preparation, and effective communication.
Graduates will be equipped to manage complex administrative workflows, coordinate meetings and events, oversee records management, and support business operations through leadership and project management principles. This program shares its first two semesters with the Office Administration – General program, allowing for a smooth transition between specialties.
Develop advanced skills to give you a competitive edge in diverse business environments.
Common semester 1 and 2 with the Office Administration – General program.
Graduates of the program can explore the following career options:
Executive assistant
Administrative assistant
Office manager
Executive secretary
Explore careers, current wages, employment stats, job postings, and associated education & training.
To be eligible for this program, applicants must meet one of the following criteria:
Ontario Secondary School Diploma (OSSD) or equivalent, with courses from the College (C), University (U), University/College (U/C), or Open (O) preparation levels, including Grade 12 English (C/U).
Successful completion of the Mature Student Assessment.
Successful completion of the General Education Development (GED) test.
Appropriate credits from the Academic and Career Entrance (ACE) program.
Recommended Course:
Grade 11 College Preparation Mathematics
If you do not meet the above admission requirements, we encourage you to explore the following pathways:
College Access Program
General Arts and Science Certificate or Diploma programs
Academic and Career Entrance (ACE) program
Graduates from these programs may be eligible to apply for programs in the Business, Hospitality & Tourism, or Media Arts streams.
Note: This program is not currently available to international students.