In this course, students learn keyboarding techniques using various methods. Keyboarding speed and accuracy are emphasized. Proofreading and editing documents is covered. Research about repetitive stress injury (RSI) and proper ergonomics is included. The student should be able to achieve a minimum speed of 25 net words per minute (nwpm) with 5 or fewer errors with frequent practice. Computer Software Requirements: SAM Software (included with textbook)
Communication remains an essential skill sought by employers, regardless of discipline or field of study. Using a practical, vocation-oriented approach, students develop stronger grammar and business writing skills to become effective business communicators. Through a combination of lectures, exercises, and independent learning, students practice writing, speaking, reading, listening, locating and documenting information, and using technology to communicate professionally. Students develop and strengthen communication skills that contribute to success in both educational and workplace environments.
Learn to use MS Word 2019 or 365 for Windows, a word processing package that is convenient, efficient, and widely adopted for business and personal use. Learn to create, edit, format and print documents. Use paragraph, page, and character formatting commands. Create multiple page documents with table, and desktop publishing with MS Word. Computer Software Requirements: Desktop version of MS Word 2016, 2019 and 365 are supported. Online Word does not include all features taught and assessed. MAC OSX users are not supported.
This course provides a review of basic arithmetic and algebra as well as providing students with mathematical tools and concepts needed for other college courses and in future employment. This course is to prepare students for later courses in Marketing, Business, Financial Planning, Accounting, Purchasing and Insurance.
This course will familiarize students with the digital world by exploring the hardware and software of their computer system. Students will learn to use the most common functions of the Windows operating system including File Explorer for file management, utility programs, various web browsers for social media while observing and identifying security and privacy concerns and issues. Students will learn to build properly formatted documents using Microsoft Word and spreadsheets including correctly functioning formulas using Microsoft Excel and create commanding presentations with Microsoft PowerPoint while using the cloud to store and access their files. Computer Software Requirements: Windows and Microsoft Office 2016, 2019 or 365. MAC users will not be supported in this course.
Learn to use Microsoft Excel to create and format spreadsheets in order to analyze data and make more informed business decisions. You will discover how to; create, edit, format and print workbooks; use mathematical formulas and functions; create and format charts and shapes; insert images; cut, copy and paste data. Computer Software Requirements: Microsoft Excel version 2016, 2019, 2021 or 365. MAC users are not supported in this course.
Students will learn how to communicate with each other, manage their time and work more efficiently using Microsoft Office Outlook 365. Proper email etiquette for sending and receiving electronic mail, organizational methods for storing mail, mailboxes, address books, contact lists, tasks and journals are among the topics covered. Computer Software Requirements: Microsoft Outlook 365.
Microsoft Access is a computerized database that allows you to manipulate, link, chart, query and report your data to customize the information you need. You will learn to use Microsoft Access to create databases, view, format, manage and modify data tables and fields. You will learn to create forms, queries, reports and explore data relationships using its pull-down menus, toolbars and dialog boxes. Microsoft certified courseware publication is used to present the software features in a well-illustrated graphic format to prepare students to complete the appropriate Microsoft Certification exam #77-730 for students who wish to write the MOS (Microsoft Office Certification). Students can identify Access Skills to potential employers by successfully completing the course capstone project to earn a skills badge. Computer Software Requirements: MS Access version 2019/ or 365. Access running on a Mac is not supported.
This course introduces the student to how accounting information is used by, and meets the needs of both internal and external users through effective and efficient communication as well as what accounting information is required by a business concern to reflect clearly the operating results of the enterprise over its operating life. Throughout the course, students will be introduced to generally accepted accounting principles,the interpretation and preparation of financial statements and how this information is recorded in the various business records.
This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retaining careers in today's fast-changing office environment. Topics covered include Internet research and email messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and document management. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Provides an overview of important communication concepts and skills required in business. Topics covered include: writing clear reports and documentation, making effective presentations, and fostering interpersonal skills. Computer Software Requirements: The ability to record and post an video message is a small activity requirement.
Learn to use MS PowerPoint for Windows using its pull-down menus, toolbars and dialogue boxes. PowerPoint as a presentation program allows you to create colourful graphics and text slides along with reports for your projects. Prerequisite: Intro to Computers or familiarity with Windows operating system. Computer Software Requirements: Microsoft Office version 2019 or 365 which includes PowerPoint, Excel and Word. MAC users are not supported in this course.
In this course, a decolonized view is implemented to examine the stages of relationship with Indigenous peoples in Canada from contact to the present day by centering Indigenous perspectives, worldviews, and experiences. Periods of cooperation and negotiation during the fur trade and treaty-making era, the impact of colonial policies, collective perspectives, and governmental role in the relational process are considered. An understanding of the ongoing effects of colonization and the restorative efforts of Indigenous peoples to reclaim their rights, sovereignty, and cultural heritage will be examined.
You will focus on topics pertaining to customer service and the achievement of equity in various social and work settings, including, but not limited to, race, gender, ethnicity and social orientations. This course will enable you to identify possible strategies for empowerment in the workplace.
Develop the language required to communicate effectively in a medical setting. Medical terminology and word structure related to twelve body systems will be studied. Terminology related to basic diagnostic procedures and basic pharmacology will be included.
Investigate the skills and techniques needed to effectively manage and control active records in various formats. Examine file plan development, typical filing systems, storage systems and equipment, and file maintenance procedures. It is recommended students complete OL384 Records and Information Management prior to registering in this course, however OL384 is not a requirement for students in the Office Admin - Health program.
This course introduces the student to important concepts related to human diseases. The most common diseases and disorders of each body system are presented along with a review of the anatomy and physiology pertinent to the content. Additionally, the effects of aging on the system and the relationship of aging to disease are presented. This course is open to people currently employed in health related areas or to those who hope to do so in the future.
Learn theory and techniques for effective interactions and work skills in a wide variety of medical settings. Students will focus on developing their communication and human relations skills in addition to increasing their ability to navigate the medical settings including professional roles, responsibilities and professional development.
This course is designed to familiarize the user with medical keyboarding, medical terminology in medical documentation, and medical office skills. It includes case histories for timed writings, medical terminology, medical letters, and a variety of medical reports. These exercises will help the learner increase their knowledge of terms they will encounter on the job, and will improve their keyboarding speed and accuracy. A very brief introduction to Medical Transcription is included. This course is a prerequisite for the Beginning Medical Transcription course. PREREQUISITE: Students need minimum keyboarding skills of 30 net words per minute with 5 or less errors. Students with keyboarding skills less than this need to improve their skills prior to registering for this course. OL402, Medical Terminology, can be taken concurrently with this course. NOTE: A fee for course software for timings (Windows compatible) and the manual will be required when the instructor gives the link to access the required manual and software for the course. It is approximately $100.
This course studies the record keeping practices in hospitals and physician's offices. Emphasis is placed on hospital and medical staff organization, patient record content, procedures in filing, numbering and retention of patient records, qualitative analysis, release of information, forms control and design, indexes and registers, reimbursements, regulatory and accrediting agencies, and alternate health care delivery systems.
Learn concepts and standards of style and format of medical reports and basic grammar rules in medical documentation. Prepare for medical transcription by applying industry standards, as presented in the AHDI Book of Style & Standards for Clinical Documentation. The course introduces information not encountered outside of healthcare documentation. Via the AHDI Book of Style & Standards for Clinical Documentation Workbook, students have access to online voice recording samples to provide an opportunity to practice transcribing medical dictation and applying the standards outlined in the textbook. Due to specialized theory and skills, students can expect to spend a minimum of 10 hours/week in this course. This course may be taken concurrently with Medical Transcription Fundamentals OL400. Prerequisites: OL402 Medical Terminology Computer Software Requirements: Windows Operating System; Sound required
This course has been designed for medical office professionals to concentrate on the pronunciation and verbalization of medical terminology that was learned in the first level of Medical Terminology. Students will listen to audio files to learn the pronunciation of medical terms involving all body systems. Assessment of the student's ability to pronounce medical terms will be done through audio files recorded by the student and submitted for evaluation. There is also a theory component to each assignment to be done online. Computer Software Required: Audio recording program. Computer microphone required to record assignments. Computer with: Windows, or Mac OS X, AND CD/DVD drive, sound card, speakers, media player software (ie: Windows Media Player). Students may also use recording software such as Voice Record Pro on their cell phone or tablet to do their audio recordings. Prerequisite: OL402 Medical Terminology
This course assists medical office professionals in developing an understanding of common medical tests related to body systems. Knowledge of medical tests will help the student educate patients in relation to the description and purpose of specific tests, as well as any preparations required. It will also provide the student with references to build on their knowledge of care during and after the test based on expected results. This course is open to people who are currently employed in health-related areas or hope to join the field in the future.
Pharmacology for the medical office professional is intended to help medical office staff to develop an understanding of how drugs work, drug classifications, methods of administration, and the major drug groups affecting the various body systems. Common drug examples will be looked at with each drug classification. The meaning of Doctor's Orders using commonly accepted medical abbreviations will also be discussed. This course is open to current employees in health-related areas or those who hope for such employment in the future
This course has been designed for medical office professionals to assist in developing an understanding of common surgical procedures related to a wide variety of body systems. Knowledge in the area of surgical procedures will help the student to educate the patient prior to and after surgery, what to anticipate, and expected results. This course is open to people currently employed in health related areas or hope to do so in the future. OL402 Medical Terminology is strongly recommended prior to the start of this course.
This course is designed to provide the student with the basic principles of efficient Health Claim Billing in Ontario. The student will learn how to use the Schedule of Benefits and Preambles of the Ministry of Health, as well as be introduced to computerized billing. It is recommended that students have taken OL402 Medical Terminology prior to this course, have good typing skills and some computer knowledge. MACs are not compatible unless they run a Windows OS. The MAC user will be given an alternate theory assignment in lieu of the computerized billing portion of the course, however, the MAC user does not have the opportunity to practice on the billing software.
Confederation College’s Office Administration – Health two-year diploma program equips students with specialized skills to succeed in various healthcare environments. You will gain proficiency in essential computer software, learn medical terminology, and develop knowledge of clinical and office procedures. The program also covers the use of specialized healthcare software and the principles of medical ethics.
Become an important member of the health services industry with a specialized understanding of medical office practices, terminology, electronic medical records and more.
Common semester 1 and 2 with the Office Administration – General program.
Employment may be found in health-related settings like:
hospitals,
family health centres,
doctors’ offices,
physio and occupational therapy clinics,
medical laboratories,
pharmaceutical companies,
long-term care facilities,
and government health agencies.
Explore careers, current wages, employment stats, job postings, and associated education & training.
To be eligible for this program, applicants must meet one of the following criteria:
Ontario Secondary School Diploma (OSSD) or equivalent, with courses from the College (C), University (U), University/College (U/C), or Open (O) preparation levels, including Grade 12 English (C/U).
Successful completion of the Mature Student Assessment.
Successful completion of the General Education Development (GED) test.
Appropriate credits from the Academic and Career Entrance (ACE) program.
Recommended Course:
Grade 11 College Preparation Mathematics
If you do not meet the above admission requirements, we encourage you to explore the following pathways:
College Access Program
General Arts and Science Certificate or Diploma programs
Academic and Career Entrance (ACE) program
Graduates from these programs may be eligible to apply for programs in the Business, Hospitality & Tourism, or Media Arts streams.
Note: This program is not currently available to international students.