Focus is placed on the development of modern management; organizational theory; the processes of planning, organizing, directing, and controlling; communications; behavioural strategies and techniques; ethical and social responsibilities in the practice of management; and an overview of human relations.
Learn MoreStudents explore insights and ideas in order to create lasting and genuine customer relationships that withstand the competitive overtures of other companies. They explore the process of developing and sustaining client relationships, building emotional connections and creating remarkable experiences. Students learn the art of mitigating non-conventional and challenging relationships by working in team environments and researching techniques of managing conflict.
Learn MoreThis course introduces managerial accounting concepts and terminology including the elements of a job costing system, the application of cost-volume-profit analysis, and the application of job order costing, process costing, and activity-based costing. It is recommended that students have taken OL090 Accounting Basics I prior to this course.
Learn MoreThis course builds on the managerial accounting concepts and terminology introduced in Cost and Managerial Accounting I. Topics include cost behaviour; inventory costing; budgeting and control; standard costs and variance analyses; relevant costs for decision making; and allocation of service department costs. It is recommended that students have taken OL127 Cost and Managerial Accounting I prior to this course.
Learn MoreThis subject involves the study of research techniques as they pertain to the measurement and conditioning of workforce behaviour. The subject provides knowledge related to the introduction of electronic human resources information systems (HRIS) into an organization by discovering project management, planning and implementation models. The value of HRIS to effective human resources (HR) research activities will be explored by looking at actual practices of HR professionals. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreSpecific focus is on the factors that affect the overall atmosphere in the workplace and that which contributes to an environment conducive to maximum productivity. Students will be introduced to effective strategies for hiring, motivating, managing, training, and retaining staff. Students will study the following topics: the strategic importance of Human Resources and the role of the HR Manager; competitive challenges facing Human Resources; job analysis and design; Human Resources planning; recruitment and selection; orientation and training; employee relations; performance management; compensation; employee benefits and services; labour relations; health and safety; equity and diversity; and international human resources management. Significant emphasis will be placed on the team approach to creative problem-solving techniques and heir application to selected case studies and a project that replicates actual on-the-job activities. This course contains mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreA basic study is undertaken of the principles, issues, trends, and legislative requirements affecting recruitment and selection. Human Resources professionals need an understanding of how recruitment and selection fits into the broader organizational structure, processes, and goals of an organization and how this function is related to the other functions of Human Resources management. Students will acquire the knowledge and skills needed to successfully identify human resource requirements and attract and retain an effective workforce for an organization. The changing legal environment and the impact of laws on recruitment and selection are an important component of this course.
Learn MoreIn this course students will explore the retirement communities industry and structure, including the roles of government, health care systems, professional associations and facility staff in the operationalization of facilities. Topics will include current issues and challenges, patient rights and advocacy, duty of care, funding frameworks and management of risk.
Learn MoreBenefits and their administration in business are examined, including such topics as the Canada Pension Plan, Workers' Compensation, government health plans, and pension programs. Life, accident and health insurance, other than that, which is provided by the government, are studied. This course also covers contractual benefits such as rest periods, vacations and sick leaves and volunteer benefits such as social, recreational and cultural activities and counselling. Additional topics include costing, program design, E.A.P.'s and special programs such as retirement planning and fitness projects.
Learn MoreThe purpose of the Training and Development course is to provide students with an understanding of both the role of training and development in human resources management, and the procedures associated with the training and development function. The course will include the four key elements of the training and development function: needs analysis procedures, program design and development, facilitation and program administration, and evaluation. Students will be introduced to the psychology of the learning process on which training and development is based and will gain an understanding of the design, implementation, and evaluation of training programs within organizations. Topics to be covered include adult learning theory, establishing learning objectives, the role of the training and development practitioner, needs analysis procedures, training and non-training solution strategies, effective facilitation, strategies for transferring the learning back to the work environment, and evaluation methods. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreIn this course, students will explore the many facets of financial management that department managers and administrators are required to know to responsibly and effectively manage a retirement community facility, with an awareness of how the financial decisions that are made impact the operations of the facility and experiences of the residents. Topics will include basic accounting principles, income statements, balance sheets and general ledgers. You will have the opportunity to review and analyze financial statements and practice building and modifying budgets to meet operational needs. This course contains mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Learn MoreTeams have the fundamental building blocks of organizational structure. The skills and abilities needed to lead a team-based organization are examined. Leading in a team environment requires competencies, tools and techniques that focus on group dynamics rather than solely on individual performance. Learn how to mobilize participation, build consensus and enable individuals to maximize their team's ability to achieve results.
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