Students explore insights and ideas in order to create lasting and genuine customer relationships that withstand the competitive overtures of other companies. They explore the process of developing and sustaining client relationships, building emotional connections and creating remarkable experiences. Students learn the art of mitigating non-conventional and challenging relationships by working in team environments and researching techniques of managing conflict.
Sign UpExplore our available course intakes, designed to fit your schedule with flexible start dates. Whether you're studying online or in-class, each session is structured to provide a clear learning pathway.
Find answers to common questions about our courses, registration, fees, and more. Explore the FAQ section for quick solutions to help you get started.
You must be 19 years of age or older to register for an OntarioLearn course. Students 18 years of age or less must possess an Ontario Secondary School Diploma or equivalent to register.
Exams and/or assignments are used in online courses to support learning. They are completed online within the course. The number of assignments and exams will vary by course.
Certificates are not granted for taking individual courses. A copy of an official transcript can show course completion.
Most start January, May, and September and run for 14 weeks. Many courses also start at the beginning of the month. Find start dates for upcoming courses.
Review our textbook website to find textbook and purchasing information.
Review our withdrawal webpage for details on withdrawal dates and how to withdraw.
Our current student website has important information for students, including login information and final grades
Many courses have been approved for equivalency towards Confederation College program courses. Review the equivalency list on our website to find more information.