OL 119

Dispute Resolution

Business

This course surveys the major methods currently in use by organizations for resolving disputes by situating alternative dispute resolution in its historical, social and legal context. Various ADR techniques will be examined and compared, and participants will be provided with an overview of ADR mechanisms, their advantages and disadvantages, and recognize the appropriate situations in which to apply them. Special emphasis is placed on developing mediation skills. Critical issues such as getting parties to the table, ethical issues of the mediation process, power imbalances, the appropriateness of mediation and issues of culture, race and gender are addressed. Technical aspects of the mediation process covered include: stages in the mediation process, how to determine the interests of the parties, how to generate options for settlement, and how to get beyond impasses. Negotiation models and the practical techniques necessary to negotiate effectively are also covered. Participants also examine a range of formal and informal dispute resolution models currently in use by organizations.

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Sessions & Intakes

Upcoming Learning Sessions

Explore our available course intakes, designed to fit your schedule with flexible start dates. Whether you're studying online or in-class, each session is structured to provide a clear learning pathway.

CRN 30385Closed

Schedule

May 12, 2026→August 18, 2026

Location: Online
Fee$497.48
Registration Closed
Course Materials

Course Textbooks

The following textbooks are required for this course unless otherwise stated. Make sure you have acquired these materials before your course starts.

Please review our textbook website for guidance on purchasing a textbook. If you are unsuccessful in obtaining a textbook, please contact onlinelearning@confederationcollege.ca immediately.

Required Textbook

Choices in Approaching Conflict: Principles and Practice of Dispute Resolution, 2nd Edition

by Charles Ewert, Gordon Barnard, Jennifer Laffier, Michael L. Maynard

Publisher
Edmond Publishing
Edition
2nd Edition
ISBN978-1-77255-495-3
Course CodeCL-HRMT316Registration CodeCF-OL119
Course Format

How is this online course delivered?

Learn Anytime
No live lectures – course content available 24/7
Weekly Structure
Follow a weekly course schedule with set tasks.
Multimedia Content
Learn through modules, videos, forums, assignments, and quizzes.
Instructor Support
Facilitators are available to answer questions and provide feedback.
Independent Learning
It’s self-study—be ready to push yourself and stay on track.
Time Commitment
Expect around 5-12 hours per week, depending on your familiarity with the course subject.
OntarioLearn
This course is one of many high-quality online courses delivered through OntarioLearn.
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What are the admission requirements for online courses?

You must be 19 years of age or older to register for an OntarioLearn course. Students 18 years of age or less must possess an Ontario Secondary School Diploma or equivalent to register.

Will my online course have exams or assignments?

Online courses have a variety of evaluation methods and may include the use of exams and/or assignments. All assessments are online will be completed through the course. The course schedule will indicate evaluations and their deadlines.

Will I receive a certificate for taking an online course?

Certificates are not granted for taking individual courses. A copy of an official transcript can show course completion.

Will this course be offered with another start date?

Online courses may have multiple start dates. Though we cannot guarantee a course will start in a future semester, we post At a Glance documents on our website around a month prior to registration open to show what is being offered.

Do online courses require a textbook?

Though many courses have been built to be textbook free, there is a chance that a textbook will be required. Textbooks are an additional cost and not included in the course fee. Review our textbook website to find textbook and purchasing information.

How do I withdraw from an online course?

Withdrawal requests can be sent via email. Please include the course code and title in the email you send. Withdrawal dates and details can be found in the welcome email that is sent after registration or on our withdrawal website.

What can I expect after registering for a course?

You will receive a welcome email with course information and login details.

Welcome emails are sent around noon on business days and 4 weeks prior to a course start date.

Follow the instructions on the welcome email. If you have any questions after reviewing the welcome email, please contact us at onlinelearning@confederationcollege.ca.

How do I access my course?

OL courses are accessible through OntarioLearn on the course start date. Welcome emails with access and login details are sent to registered students. Welcome emails are sent around noon on business days and around 4 weeks before a course start date. Please review our website for current OntarioLearn students for more information.

Can I use this online course towards a course in my Confederation College program?

Many courses have been approved for equivalency towards Confederation College program courses. Review the equivalency list on our website to find more information.

Can I get an accommodation for an online course?

Accommodations are available through the Accessibility Services department. Please visit their website for a list of supports available.