Focus is placed on the development of modern management; organizational theory; the processes of planning, organizing, directing, and controlling; communications; behavioural strategies and techniques; ethical and social responsibilities in the practice of management; and an overview of human relations.
Specific focus is on the factors that affect the overall atmosphere in the workplace and that which contributes to an environment conducive to maximum productivity. Students will be introduced to effective strategies for hiring, motivating, managing, training, and retaining staff. Students will study the following topics: the strategic importance of Human Resources and the role of the HR Manager; competitive challenges facing Human Resources; job analysis and design; Human Resources planning; recruitment and selection; orientation and training; employee relations; performance management; compensation; employee benefits and services; labour relations; health and safety; equity and diversity; and international human resources management. Significant emphasis will be placed on the team approach to creative problem-solving techniques and heir application to selected case studies and a project that replicates actual on-the-job activities. This course contains mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
This subject is an examination of the contemporary Canadian business environment including the organization, leadership and management decision process which influences the behaviour of individuals and groups. Increased global competition, technological change and the rising expectations of both employees and employers have underlined the need for improved and more effective leadership. This subject provides a better understanding of this process. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
The appropriate documentation and research required to execute an effective job search strategy will be created in this course. Report writing skills, involving detailed research and problem solving of current issues and solutions will be applied. Finally, this course will allow you to further develop effective oral presentation skills which will be invaluable in career development. Computer Software Requirements: Microsoft Powerpoint
Project management practitioners need to understand the established industry norms, methods, and practices for managing all stages of the project life cycle and its related processes. Students are introduced to the fundamental principles of project management, such as project strategy, selection, scheduling, risk management, quality assurance, performance measurement, audit and closure. By participating in discussions, analyzing readings, and conducting preliminary research, students acquire a working understanding of the Project Management Body of Knowledge (PMBOK).This course contains mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
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Learn to use advanced MS Word 2019 & 365 software features required to prepare complex and professional documents. Learn to manage document options and settings, design advanced documents, create advanced references, and create custom elements. Pre-requisite: OL370 Word Core. Computer Software Requirements: Desktop version of MS Word 2016, 2019 and 365 are supported. Online Word does not include all features taught and assessed. MAC OSX users are not supported.
In this digital marketplace, image capturing and a strong web presence are key to communicating effectively with current or prospective clients and to other successful professional practices. With professional image creation in mind, students have the opportunity to explore the practical groundwork of photo capture focus, composition and exposure. Students will explore cost-effective website building platform options and learn about the questions to ask when retaining a professional website designer.
Learn to use MS PowerPoint for Windows using its pull-down menus, toolbars and dialogue boxes. PowerPoint as a presentation program allows you to create colourful graphics and text slides along with reports for your projects. Prerequisite: Intro to Computers or familiarity with Windows operating system. Computer Software Requirements: Microsoft Office version 2019 or 365 which includes PowerPoint, Excel and Word. MAC users are not supported in this course.
Students will learn some of the most important topics of HTML, from the basics of creating Web pages with graphics and links, using tables, and controlling page layout, to more advanced topics including cascading style sheets, and adding pre-written JavaScript to HTML documents. Also how to create a multimedia Web page, and create a Web page with forms. Computer Software Requirements: Students will require any word processing software, a basic text editor and Web Browser that supports frames and HTML 4 or higher. Students require access to server space for the final assignment in this course. Note, students my need to pay an additional fee if an acceptable free alternative cannot be sourced.
This course is designed to teach advanced topics of MS Excel by building upon the topics covered in the course OL702 Excel Core. Students will learn how to create and analyze spreadsheets using PivotTables and PivotCharts, and Excel’s What-If analysis tools. Students also learn many of Excel’s advanced functions, including logical and conditional, financial, date and time, and database functions and also how to create their own custom functions. In addition, students learn how to protect and share their workbooks. This course helps prepare students wishing to pursue the MOS certification exams for Excel Expert (Excel Expert 2016 exam 77-728 and Excel Expert 2019 exam MO-201). Computer Software Requirements: MS Excel version 2016, 2019, 2021 or 365 for windows. MAC users are not supported in this course.
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Marketing 2 is the second course of a two course Introduction to Marketing designed to provide students with a sound grounding in the field of marketing. Emphasis is placed on the formulation of integrated marketing strategies that play a role in achieving organizational objectives. The course is divided into four segments: price strategy and management; distribution management; marketing communications; and emerging directions in marketing. The first three segments of Marketing 2 provides coverage of the remaining components of the marketing mix that was introduced in Marketing 1.
Marketing 1 is the first course of a two course Introduction to Marketing designed to provide students with a sound grounding in the field of marketing. Emphasis is placed on the formulation of integrated marketing strategies that play a role in achieving organizational objectives. The course is divided into four segments: marketing process and marketing environments; marketing planning and information collection processes; buyer behaviour and targeting strategies; and marketing mix (two components of the mix are discussed: product and price).
This course introduces the student to how accounting information is used by, and meets the needs of both internal and external users through effective and efficient communication as well as what accounting information is required by a business concern to reflect clearly the operating results of the enterprise over its operating life. Throughout the course, students will be introduced to generally accepted accounting principles,the interpretation and preparation of financial statements and how this information is recorded in the various business records.
In this second of the two introductory accounting courses, students will expand their understanding of accounting principles and concepts while covering specific topics including: capital assets, corporations' shareholders' equity, and bonds payable. Preparation of the Statements of Retained Earnings and Cash flows will also be covered. Finally, the students will expand their understanding of the role of financial statement users by studying financial statement analysis. Prerequisite: OL090 Accounting Basics I or AC111
Knowledge of contemporary microeconomics issues is essential to understanding the world we live in. Students examine fundamental microeconomic principles with an emphasis on the use of economic models to analyze economic developments accurately and objectively. Students examine the role of prices and competitive markets in the allocation of resources, firm behaviour and market structures, as well as evaluate the effects of government intervention in the economic marketplace.This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Knowledge of contemporary macroeconomic issues is essential to understanding the world we live in. Students investigate fundamental macroeconomics principles with an emphasis on the use of economic models to analyze economic developments accurately and objectively. Through a combination of instruction and practical application, students examine unemployment, inflation and economic growth, as well as evaluate government use of fiscal and monetary policy in dealing with these key macroeconomic issues. In addition, Canada's international economic relationships are explored. Individual assignments and formal examinations are used to assess student knowledge of key objectives.This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements.
Students are prepared for a business environment increasingly affected by laws. They learn how laws must be understood and applied by management in the conduct of business. They also learn how to analyze a business situation from a general legal perspective. Emphasis is placed on methods of dispute resolution, contracts, torts, employment law, methods of carrying on business, creditors' rights, sale of goods and marketing law.
The following topics will be discussed: Introduction to Statistics; Introduction to Minitab; Visual Description of Univariate Data: Statistical Description of Univariate Data; Visual Description of Bivariate Data; Statistical Description of Bivariate Data: Regression and Correlation; Probability Basic Concepts; Discrete Probability Distributions; Continuous Probability Distributions; Sampling Distributions; Confidence Intervals and Hypothesis Testing for one mean and one proportion, Chi-Square Analysis, Regression Analysis, and Statistical process Control. Students will have the option of using Minitab, StatCrunch, or Excel to complete some of their assignments. There is a student fee for access to Minitab. There are assignments in MyStatLab that all students have to complete. The MyStatLab should be purchased as a bundle with the text. StatCrunch comes with MyStatLab so all students will have access to this.
In this course, students will learn about some popular topics in psychology including learning, memory, sleep and consciousness, psychological disorders, and social psychology. Through hands-on experiments, case studies, multimedia and demonstrations, students will gain an appreciation for psychology as a social science.
The Association of Administrative Professionals (AAP) is a chartered, non-profit, Canadian association. We strive to provide administrative professionals with the opportunity to learn, grow and thrive by encouraging all members to add to their individual competencies, advance their leadership skills, realize their value in the workplace and community and have the confidence to excel in their careers.
The AAP offers the Canadian Certified Administrative Professional (CCAP) certificate and designation. The CCAP program is a certificate program for administrative professionals. To achieve the CCAP designation, candidates must meet all the following requirements:
Be an AAP member for at least one year.
Enroll in the CCAP program through AAP.
Provide verification that you possess a minimum of two years’ work experience in an administrative role
Provide verification that you also possess a good balance of the AAP core competencies, which are in the areas of business management, technology, leadership/organizational skills and communication/interpersonal skills.
Steps 1 through 4 must be completed and confirmed before proceeding to step 5, ensuring enrollment in the CCAP program. Apply to the Confederation College Canadian Certified Administrative Professionals program.
Complete seven courses at accredited universities and colleges across Canada, consisting of three compulsory courses and four elective courses. Members enrolled in the CCAP program may complete some or all of their requirements with Confederation College. See the course list chart (PDF file) and register for courses via our secure online shopping cart.
CCAP graduates must complete a certification renewal process every three years, based on a credits system. Credits are awarded by completing professional development programs, attending AAP meetings and events, working in the administrative profession, community involvement and more. A total of 40 certification renewal credits must be accumulated in the three-year renewal period. For more information, visit the Association of Administrative Professionals website or e-mail the CCAP National Coordinator.
Please review the Courses, Admissions Requirements and Getting Started tabs for more information on this program.
Learn how to begin your educational journey by visiting our Getting Started page.
This Program is designed for office professionals. CCAP courses are offered to administrative assistants, executive secretaries, and office managers, etc. who are interested in meeting the challenge of today’s demanding workforce.
19 years of age or older or
Ontario Secondary School Diploma (or equivalent) with courses from the College (C), University (U), University/College (U/C), or Open (O) preparation levels
with Grade 12 English (E/C/U) Level.
or successful completion of the Mature Student Assessment.
or successful completion of the General Education Development Test (GED).
or appropriate credits from the Academic and Career Entrance (ACE) program - LBS level 5 Communications and LBS level 4 Mathematics.
NOTE: This program is not currently available for international students.