Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.
Learn MoreThis course focuses on several important person-to-person relationship-building strategies that contribute to success in professional selling to the business-to-business (B2B) marketplace. Students will learn the fundamentals of relationship selling, the importance of prospecting for new clients, preparations for a sales call, and make strategic and ethical decisions to develop business. Students will learn the critical steps in the professional selling process and have the opportunity to demonstrate the completion of each stage of the selling process through varied techniques. This course includes mandatory group work. We recommend viewing the course schedule immediately upon logging into the course to view course and group work requirements. Students must have access to a video camera or web cam to complete a oral/visual presentation; Recommended – Knowledge/experience in Marketing field
Learn MoreMarketing 2 is the second course of a two course Introduction to Marketing designed to provide students with a sound grounding in the field of marketing. Emphasis is placed on the formulation of integrated marketing strategies that play a role in achieving organizational objectives. The course is divided into four segments: price strategy and management; distribution management; marketing communications; and emerging directions in marketing. The first three segments of Marketing 2 provides coverage of the remaining components of the marketing mix that was introduced in Marketing 1.
Learn MoreEmerging trends and current management issues, concepts, and practices pertaining to the field of occupational health and safety are examined. Discussion focuses on several functional characteristics within organizations that pose unique challenges for the practitioner attempting to effectively manage resources, both material and human.
Learn MoreDiscover the foundation pieces for successful engagement of volunteer resources. Developing a good planning process, based on recruitment/involvement models and current research on volunteering, will lead to better success when engaging volunteers. Learn to build an organizational culture where the staff-volunteer team will ultimately work together to accomplish the mission/goals of the organization. This course applies the new National Occupational Standards for Managers of Volunteer Resources developed by the Human Resources Council of Canada in partnership with the Canadian Association of Volunteer Resource Managers.
Learn MoreThe successful supervisor needs a wide range of specialized skills: you must manage time well, communicate effectively, handle customer relations, measure work appropriately and ensure compliance with complex government legislation. This course will help you develop these skills and an awareness of the multi-faceted approach to leadership demanded in the modern business environment.
Learn MoreThis course builds on the knowledge base obtained in Taxation 1 to enable students to complete a T1 General Tax Return for individuals earning business, property, and capital income. With this enhanced knowledge students calculate income taxes payable and through situational analysis determine which income tax credits an individual is entitled to deduct from taxes payable. In addition, students obtain a foundational understanding of income earned through a corporation to complete a T2 Corporate Tax Return. With this knowledge students critique the tax planning opportunities of earning income through a corporate entity or as an individual. Prerequisite: OL160 Taxation I Computer Software requirements: Directions on how to access the Profile software will be provided by the facilitator. Note, Profile does not work on MAC products. Students with a MAC will need to manually complete the PDF documents (also provided by the facilitator).
Learn MoreThis course covers the following topics: maintaining payroll records; salaried, hourly, commission and contract workers; taxable benefits, statutory and other deductions; preparation of payroll journal entries; preparation of Records of Employment; preparation of T4s and T4 Summary; Workers' Compensation; Employment Standards; and validate the use of Computerized Payroll systems.
Learn MoreIn order to properly engage volunteers and manage a productive volunteer program you must recognize the process in which it operates. This course overlaps the Volunteer Engagement Cycle with the National Occupational Standards for managers of Volunteer Resources (HR Council for the Non-profit Sector). Learn how to apply the activity within the process of the cycle, analyse your demographics, and evaluate the impact on your volunteers and on the overall volunteer program. Volunteer Managers and great Volunteer Programs don’t just happen; they are very strategically and methodically planned out. Discover the impact of your reputation on recruitment, and explore strategies for every facet of the volunteer cycle including pre-recruitment planning, supervision, performance evaluations, recognition, and risk management. Prerequisite: OL062 Volunteer Management: Foundations
Learn MoreThis subject continues from an introductory marketing course and relates marketing theory and concepts to the creation of effective marketing strategies and strategic marketing management. This subject advances the study of marketing planning, buyer behaviour and market research distribution. Using metrics, students will evaluate the attractiveness of marketing opportunities and the impact of marketing decision-making. The successful student will be able to demonstrate the ability to solve marketing problems employing creative thinking and a disciplined application of marketing theory and principles. The student will be able to develop marketing strategies and make marketing decisions which achieve corporate objectives within the consumer, organizational and nonprofit sectors of the Canadian business environment.It is recommended that students have taken an introductory marketing course prior to taking this course
Learn MoreThis course focuses on the administrative tasks and processes involved in volunteer management. This course will help you understand the support system behind volunteer engagement, whether it be the use and application of software programs; the development of policies & procedures; creating a budget; resolving conflict or creating your own filing system/templates of forms. We will explore these, along with the role that associations (local, provincial and national) play in supporting your continued path of professional development. Pre-requisite: OL062 Volunteer Management: Foundations
Learn MoreThis course introduces the student to how accounting information is used by, and meets the needs of both internal and external users through effective and efficient communication as well as what accounting information is required by a business concern to reflect clearly the operating results of the enterprise over its operating life. Throughout the course, students will be introduced to generally accepted accounting principles,the interpretation and preparation of financial statements and how this information is recorded in the various business records.
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